User Guide
About payment methods
We accept the following payment methods:
Credit card
[Credit cards accepted]
The following four types of credit cards can be used:
VISA, MasterCard, American Express, JCB
[Number of payments]
lump sum payment
[ Order confirmation date ]
When your order is shipped
[About withdrawal dates]
The date and time of withdrawal will vary depending on the closing date and contract details of your credit card company. For details, please contact your credit card company directly.
Convenience store payment (KOMOJU)
You can pay at the convenience stores listed above.
After clicking "Order Complete", you will be redirected to the convenience store payment site KOMOJU.
Please confirm the payment amount and enter your payment information and then proceed with the purchase.
[Payment deadline]
3 days after order date
[Payment Methods]
Please check the payment details on the screen after the purchase process and also via email.
*Please set your email settings to allow emails from @komoju.com. We recommend using a PC email address.
Bank transfer (KOMOJU)
After clicking "Order Complete", you will be redirected to the convenience store payment site KOMOJU.
Please confirm the payment amount and enter your payment information and then proceed with the purchase.
[Payment deadline]
It will be delivered 7 days after the order date.
[Payment Methods]
Please check the payment details on the screen after the purchase process and also via email.
*Please set your email settings to allow emails from @komoju.com. We recommend using a PC email address.
[Points to note]
Please be sure to transfer the correct amount. Please note that we cannot refund any overpayments.
Please note that if the payment deadline has passed, your order will be invalid and will not be completed even if you transfer the money.
Please keep the receipt and payment slip issued when you complete your payment, as well as the inquiry number if you used online banking. (If we are unable to confirm your payment, we may not be able to provide support after your purchase.)
Products will be delivered after we have confirmed that the payment has been made to the designated account. Even if the transfer procedure has been completed, if the payment has not been made to the designated account due to financial institution closures, etc., the delivery will be confirmed on the next business day. Thank you for your understanding.
Cancellation Policy
About Shipping
- Delivery company: Yamato Transport or Sagawa Express
- Average delivery time: 1-3 days
- Shipping: Shipping is free.
- Delivery area: We cannot deliver to Okinawa Prefecture or remote islands. Thank you for your understanding.
Returns and Exchanges
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If you would like a refund or return, please contact us using the inquiry form.
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We will not accept returns or exchanges in the following cases:
- - Example 1) Items that have been delivered more than 7 days ago
- - Example 2) Products used by the customer
- - Example 3) Products that have been soiled or damaged by the customer
■If you do not pick up your package within the shipping company's storage period or if the address is unknown, your package will be returned to our store.
In such cases, a fee will be charged for re-delivery or cancellation.
■Exchanges and returns due to customer convenience Unused, unopened products If the product is eligible for return, we can accept it.
Please contact us within 7 days of receiving the product to let us know you wish to return it.
In the case of exchanges or returns due to customer reasons, we will charge or deduct the shipping costs from the refund.
We apologize for any inconvenience this may cause and appreciate your understanding.
(Customers are responsible for the cost of returning the item to our store.)
■Delivery by trackable mail (Yamato Transport) Some small items will be delivered by mail. In this case, it is not possible to specify the date, time, or location.
■Once your order is placed, it will be processed automatically and we will not be able to change the delivery address.
Please be sure to check that the information you have entered is correct before placing your order.
If you need to change your address after placing your order, please contact the shipping company directly after shipping and arrange for forwarding.
Please note that you may be required to pay the shipping costs for forwarding.
If the return is due to a reason attributable to us, we will promptly exchange the product for the same item in stock, with shipping costs borne by us. Please note that if the replacement item is out of stock, we will refund your money.
Please contact us by message within 7 days of receiving the product. Please note that we cannot accept exchanges or returns after the product has been used. Please click here for the inquiry form.
How to use
The following environment is required to use My salon closet (hereinafter referred to as "this site"). Please enable JavaScript and cookies in your web browser. If cookies are not enabled, you may not be able to place an order. Please refer to your web browser's help for instructions on how to enable cookies.
Ordering process
1. Add the product to your shopping cart.
Click the "Add to Cart" button on the product list page or product details page to proceed to the shopping cart screen.
*You can purchase up to 10 items per product per order. *The product will not be reserved until your order is complete. Please be sure to proceed to the order completion screen (payment completion screen).
[Caution regarding product containers and labels]
The bottle and nozzle shapes, label designs, etc. of the products on this website may change at any time depending on the manufacturing period. Please note that the actual appearance may differ from the product photos.
2. Enter your customer information
Follow the flow on the purchase screen to enter and select the required information, such as your name, address, and payment method.
[Characters that cannot be entered when registering as a member]
Please note that device-dependent characters such as old kanji characters may cause garbled characters and cannot be entered. Please check before entering.
3. Confirm your order
Please fill in all the necessary information in the form and confirm your order. Once your order is confirmed, we will send you an "Order Confirmation" email.
4. Shipping of Products
After the product has been shipped, we will send you a "Product Shipping Notification" email.
*Please note that we cannot accept cancellations of your order after we have sent you the "Product Shipping Notification" email.
About points
About the delivery note
For details of your order, please check your order history or order confirmation email.
About receipts
If you are ordering using cash on delivery or deferred payment, please use the receipt issued at the time of payment.
About gift wrapping
We apologize for the inconvenience, but we are currently not offering gift wrapping services on this website. We are planning to start this service in the future, so we ask for your patience.
Privacy Policy
Terms of Use
To ensure that our customers can use this website with peace of mind, we strictly manage the handling of personal information in accordance with laws and regulations and our privacy policy.
Delivery company
Yamato Transport, Japan Post, Sagawa Express
- By joining the websites of various delivery companies, you can take advantage of convenient services for receiving your package, such as changing the date and time of collection and location, picking up your package at a convenience store or station locker, or requesting redelivery while you're out.
- If you register your Japan Post ID , you will be able to change the date, time and location of your delivery, and you can also have your delivery delivered to a post office, convenience store, or Hakoposu post office.
- Please note that we may change the delivery company depending on the status of your package at the time of shipment.
*Delivery will be handled by a contractor designated by our company and is limited to within Japan. You cannot specify or change the delivery company.
Delivery date
Orders placed before 12:00 noon Monday through Friday will be shipped the same day. Orders placed after that time will be shipped the next business day.
Delivery time
Delivery times vary depending on the delivery area and the products ordered, but typically delivery takes between the next day and one week .
*Please note that delivery dates and times will vary depending on the delivery address information.
*The "desired delivery date" you specify does not guarantee delivery. We may not be able to meet your request due to unpredictable circumstances such as traffic conditions, weather, or busy delivery periods. We appreciate your understanding.
Delivery date and time specification
You can choose a delivery date up to approximately 14 days in advance. (The earliest delivery date varies depending on the delivery area and the date and time of order.)
- On the "Enter order information" screen, you can specify a date and time from the dates and times displayed under "Desired delivery date/desired delivery time slot."
- If you do not specify a delivery date and time ("No preference"), your order will be delivered as soon as it is ready. This is not the fastest delivery time, so if you would like it delivered as soon as possible, please specify a date and time.
- The date and time you specify is merely a preferred date and does not guarantee delivery. The delivery date may be earlier or later due to unpredictable circumstances such as traffic conditions. Please also note that we may not be able to deliver your order as requested during busy periods such as the start of new lives and the New Year holidays.
- For some areas, such as Okinawa Prefecture and remote islands, we may contact you separately after your order has been placed.
- Changes cannot be made after an order has been placed. Please contact the delivery company using the tracking number provided in the shipping completion email.
- It may take longer during long holidays such as Golden Week, Obon, and New Year's holidays, as well as during busy periods for starting new lives.
▼Shortest number of days from shipping to delivery
Regarding overseas shipping
We do not ship directly overseas. There are companies that offer services to forward domestic packages overseas, so please use those services. Please contact the respective service companies for information on how to use the service and service fees.
[Note] Please note that we cannot accept the following changes regarding shipping after an order has been placed.
- Change of shipping address/shipping information, change of billing information
- Arrangement for forwarding delivery destination
- Change of delivery company
* Even if forwarding is possible depending on the order details, delivery area, and delivery company, we may charge you the actual costs such as various expenses or forwarding fees incurred due to the change in delivery address.
*If the item is returned due to an unknown address, the customer will be responsible for the shipping and return shipping costs (amount set by our company). After confirming the return, we will refund the amount minus the shipping costs. Please be sure to check that the shipping address is correct before placing your order.
About payment methods
We accept the following payment methods:
Credit card
[Credit cards accepted]
The following four types of credit cards can be used:
VISA, MasterCard, American Express, JCB
[Number of payments]
lump sum payment
[Order confirmation date]
When your order is shipped
[About withdrawal dates]
The date and time of withdrawal will vary depending on the closing date and contract details of your credit card company. For details, please contact your credit card company directly.
Convenience store payment (KOMOJU)
You can pay at the convenience stores listed above.
After clicking "Order Complete", you will be redirected to the convenience store payment site KOMOJU.
Please confirm the payment amount and enter your payment information and then proceed with the purchase.
[Payment deadline]
3 days after order date
[Payment Methods]
Please check the payment details on the screen after the purchase process and also via email.
*Please set your email settings to allow emails from @komoju.com. We recommend using a PC email address.
Bank transfer (KOMOJU)
After clicking "Order Complete", you will be redirected to the convenience store payment site KOMOJU.
Please confirm the payment amount and enter your payment information and then proceed with the purchase.
[Payment deadline]
It will be delivered 7 days after the order date.
[Payment Methods]
Please check the payment details on the screen after the purchase process and also via email.
*Please set your email settings to allow emails from @komoju.com. We recommend using a PC email address.
[Points to note]
Please be sure to transfer the correct amount. Please note that we cannot refund any overpayments.
Please note that if the payment deadline has passed, your order will be invalid and will not be completed even if you transfer the money.
Please keep the receipt and payment slip issued when you complete your payment, as well as the inquiry number if you used online banking. (If we are unable to confirm your payment, we may not be able to provide support after your purchase.)
Products will be delivered after we have confirmed that the payment has been made to the designated account. Even if the transfer procedure has been completed, if the payment has not been made to the designated account due to financial institution closures, etc., the delivery will be confirmed on the next business day. Thank you for your understanding.
In case of customer convenience
We apologize, but we do not accept returns for any reason.
If the product is defective
We sincerely apologize for any inconvenience caused.
If the product you receive is defective, please contact us via the inquiry form within 7 days of receiving the product. Please note that we do not accept returns or exchanges for reasons of customer convenience.
Contact form here
About points
What is eGift?
The greatest feature of eGift is that it significantly reduces the hassle for both the giver and the recipient, and allows gifts to be delivered without disclosing personal information.
How to use
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Select product and pay
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Select the item you want to give on our website and complete the payment.
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In this case, do not enter the recipient's address.
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Issue a receiving URL
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After completing your order, you will be issued a "Pickup URL" to redeem your product.
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Send URL
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The sender sends the issued URL to the intended recipient via LINE, email, or social media such as X (formerly Twitter).
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[Recipient] enters the address
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The recipient opens the URL sent to them and enters the delivery address, name, desired date and time, etc.
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This address will not be disclosed to the gift recipient.
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Deliver the product
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The product will be delivered to the address entered by the recipient.
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*If you select convenience store payment or bank transfer when placing an order and payment is not completed within the deadline, your order will be automatically canceled and a URL will not be issued. Please be sure to complete payment within the deadline.